Individual/organization that is requesting medical information



I am a patient (over the age of 18):

A - Patient requesting: Investigation Reports

If the patient wants a copy of their test report (such as Blood test, X-Ray, Ultrasound, MRI, CT etc) ordered by one of the physicians at our medical facility, they can can do so by:

Option - 1: Walk-In

Patient can walk-in 8am-10pm Monday to Sunday and see any doctor on-duty. The doctor on-duty can access and provide patient with copies of any such record.

Option - 2: See Family Doctor or equivalent

If the patient is unable to visit our clinic, the patient can visit their family doctor who can obtain the investigation report directly by contacting respective department :

  • Blood test, Urine, Swab, Stool, Sputum, PAP etc. Dynacare - (905) 790-3030
  • Ultrasound, X-Ray, Bone Density, Upper GI series (barium swallow). Queensway X-Ray & Ultrasound - (905) 897-6970
  • For specialized tests done outside of our facility (such as CT, MRI, Mammogram etc), contact the testing centre directly.
  • Please note that each facility may have their own documentation requirement to release medical information.
Option - 3: Release of medical records form

Patient should fill the Release of medical records form to have their medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

  1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question.

  2. MAIL-IN: Patient can mail-in the completed form, where the signature of the patient has been notarized by a notary or equivalent, along with a copy of 2 pieces of valid photo ID that belongs to the patient.

    Mailing Address:
    Attn: Medical Records Department
    21 Queensway West, Suite #: 110
    Mississauga, ON, L5B 1B6



Processing Time:

  • 2-4 weeks for medical records that are less than 3 years old.
  • 4-10 weeks or longer for medical records older than 3 years.
  • It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    B - Patient requesting: Record of patient visit (Patient Chart)

    Record of patient visit (Patient chart) contains medical information documented by physician during their encounter with the patient. It also contains Physician name, physician signature and date of the visit.

    For patients requesting a copy of the consultation report, they may do so via the following methods:

    Patient should fill the Release of medical records formto have their medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question.

    2. MAIL-IN: Patient can mail-in the completed form, where the signature of the patient has been notarized by a notary or equivalent, along with a copy of 2 pieces of valid photo ID that belongs to the patient.

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6


    Processing Time:

  • 2-4 weeks for medical records that are less than 3 years old.
  • 4-10 weeks or longer for medical records older than 3 years.
  • It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    C - Patient requesting: consultation report from a specialist visit

    Consultation report contains medical information documented by Medical Specialist at the time of consultation. It also contains Physician name, physician signature and date of the visit.

    For patients requesting a copy of the consultation report, you may do so via the following methods:

    Patient should fill the Release of medical records formto have their medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question.

    2. MAIL-IN: Patient can mail-in the completed form, where the signature of the patient has been notarized by a notary or equivalent, along with a copy of 2 pieces of valid photo ID that belongs to the patient.

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6


    Processing Time:

  • 2-4 weeks for medical records that are less than 3 years old.
  • 4-10 weeks or longer for medical records older than 3 years.
  • It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    D. Patient requesting: Investigations reports, Record of patient visit (Chart only) and consultation report from a specialist visit.

    Patient should fill the Release of medical records formto have their medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question.

    2. MAIL-IN: Patient can mail-in the completed form, where the signature of the patient has been notarized by a notary or equivalent, along with a copy of 2 pieces of valid photo ID that belongs to the patient.

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6



    Processing Time:

  • 2-4 weeks for medical records that are less than 3 years old.
  • 4-10 weeks or longer for medical records older than 3 years.
  • It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    I am a family physician of the patient

    E - Family physician of the patient requesting: Investigation Reports

    If the Family physician wants a copy of investigation report (such as Blood test, X-Ray, Ultrasound, MRI, CT etc) they may do so by:

    Option - 1: Walk-In

    Patient can walk-in 8am-10pm Monday to Sunday and see any doctor on-duty. The doctor on-duty can access and provide patient with copies of any such record.

    Option - 2: See Family Doctor or equivalent

    If the patient is unable to visit our clinic, the patient can visit their family doctor who can obtain the investigation report directly by contacting respective department :

    • Blood test, Urine, Swab, Stool, Sputum, PAP etc. Dynacare - (905) 790-3030
    • Ultrasound, X-Ray, Bone Density, Upper GI series (barium swallow). Queensway X-Ray & Ultrasound - (905) 897-6970
    • For specialized tests done outside of our facility (such as CT, MRI, Mammogram etc), contact the testing centre directly.
    • Please note that each facility may have their own documentation requirement to release medical information.
    Option - 3: Release of medical records form

    Patient should fill the Release of medical records form to have their medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question.

    2. MAIL-IN: Physician office can mail-in the completed form, where the signature of the patient has been verified by the Family physician's office. We will assume all necessary IDs were checked by the family physician's office to confirm patient identity.


    3. Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6


    Processing Time:

  • 2-4 weeks for medical records that are less than 3 years old.
  • 4-10 weeks or longer for medical records older than 3 years.
  • It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    F - Family physician of the patient requesting: Record of visit (Patient Chart)

    Record of patient visit (Patient chart) contains medical information documented by physician during their visit with the patient. It also contains Physician name, physician signature and date of the visit.

    Family physician office, in conjunction with the patient, should fill the Release of medical records form to have patient medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question.

    2. MAIL-IN: Physician office can mail-in the completed form, where the signature of the patient has been verified by the Family physician's office. We will assume all necessary IDs were checked by the family physician's office to confirm patient identity.


    3. Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6


    Processing Time:

  • 2-4 weeks for medical records that are less than 3 years old.
  • 4-10 weeks or longer for medical records older than 3 years.
  • It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    G - Family physician of the patient requesting: Request for consultation report (If the Family physician is NOT the referring physician)

    Consultation report contains medical information documented by Medical Specialist at the time of patient consultation. It also contains Physician name, physician signature and date of the visit.

    Family physician office, in conjunction with the patient, should fill the Release of medical records form to have patient medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question.

    2. MAIL-IN: Physician office can mail-in the completed form, where the signature of the patient has been verified by the Family physician's office. We will assume all necessary IDs were checked by the family physician's office to confirm patient identity.


    3. Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6


    Processing Time:

  • 2-4 weeks for medical records that are less than 3 years old.
  • 4-10 weeks or longer for medical records older than 3 years.
  • It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    Note: If the family physician is the referring physician, CLICK HERE

    H. Family physician of the patient requesting: Investigations reports, Record of patient visit (Chart only) and consultation report from a specialist visit.

    Family physician office, in conjunction with the patient, should fill the Release of medical records form to have patient medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question.

    2. MAIL-IN: Physician office can mail-in the completed form, where the signature of the patient has been verified by the Family physician's office. We will assume all necessary IDs were checked by the family physician's office to confirm patient identity.


    3. Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6



    Processing Time:

  • 2-4 weeks for medical records that are less than 3 years old.
  • 4-10 weeks or longer for medical records older than 3 years.
  • It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    I am a referring physician

    I. Referring physician (Physician who initially referred the patient to consult with a specialist at our facility) requesting: Investigation Reports only

    Option - 1: Referring MD can contact respective department directly :

    The referring doctor can obtain investigation report(s) directly by contacting respective department:

    • Blood test, Urine, Swab, Stool, Sputum, PAP etc. Dynacare - (905) 790-3030
    • Ultrasound, X-Ray, Bone Density, Upper GI series (barium swallow). Queensway X-Ray & Ultrasound - (905) 897-6970
    • For specialized tests done outside of our facility (such as CT, MRI, Mammogram etc), contact the testing centre directly.
    • Please note that each facility may have their own documentation requirement to release medical information.
    Option-2

    Referring physician office should fill the Release of medical records to referring physician form to have patient medical information faxed to their office. Once the form is filled, it can be submitted in 1 of 2 ways :

    1. FAX REFERRAL PROCESSING DEPT.: Completed form can be submitted via fax. Referral Processing Dept Fax: (905) 897-7780

    2. MAIL-IN: Referring Physician office can mail-in a completed form to the following Address:

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6


    Option - 3: Walk-In

    Ask patient to walk-in 8am-10pm Monday to Sunday and see any doctor on-duty. The doctor on-duty can access and provide patient with copies of any such record.



    Processing Time:

    1 week or less for investigation report that are currently in our possession.

    Please note that investigations done at places outside of our medical building such as hospitals, CT/MRI facility etc could take up to 4 weeks before we receive the result/investigation report. Once they are in our possession, we will fax them to the referring physician office.

    Alternatively, referring physician office can contact the testing facility directly and request them to send the report to their office.

    J. Referring physician (Physician who initially referred the patient to consult with a specialist at our facility) requesting: Record of patient visit (Patient Chart)

    Record of patient visit (Patient chart) contains medical information documented by physician during their visit with the patient. It also contains Physician name, physician signature and date of the visit. This is NOT a consultation report. To obtain a copy of consultation report, CLICK HERE

    Option-2

    Referring physician office should fill the Release of medical records to referring physician form to have patient medical information faxed to their office. Once the form is filled, it can be submitted in 1 of 2 ways :

    1. FAX REFERRAL PROCESSING DEPT.: Completed form can be submitted via fax. Referral Processing Dept Fax: (905) 897-7780

    2. MAIL-IN: Referring Physician office can mail-in a completed form to the following Address:

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6


    Processing Time:

  • 2-4 weeks for medical records that are less than 3 years old.
  • 4-10 weeks or longer for medical records older than 3 years.
  • K. Referring physician (Physician who initially referred the patient to consult with a specialist at our facility) requesting: Consultation report

    Consultation report contains medical information documented by Medical Specialist following the patient visit. It also contains Physician name, physician signature and date of the visit.

    The consultation report automatically gets faxed to the referring physician's office following the patient visit.

    Please allow 4-8 weeks following patient visit to receive the consultation report.

    If the referring physician office has not received the consultation report after 8 weeks, print & fill Release of medical records to referring physician form and submit it 1 of 2 ways:

    1. FAX REFERRAL PROCESSING DEPT.: Completed form can be submitted via fax. Referral Processing Dept Fax: (905) 897-7780

    2. MAIL-IN: Referring Physician office can mail-in a completed form to the following Address:

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6


    L. Referring physician (physician who initially referred the patient to consult with a specialist at our facility) requesting: Investigation report, record of visit (patient chart) and consultation report.

    If the referring physician office has not received the consultation report after 8 weeks, print & fill Release of medical records to referring physician form and submit it 1 of 2 ways:

    1. FAX REFERRAL PROCESSING DEPT.: Completed form can be submitted via fax. Referral Processing Dept Fax: (905) 897-7780

    2. MAIL-IN: Referring Physician office can mail-in a completed form to the following Address:

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6


    Processing Time:

    2-4 weeks for medical records that are less than 3 years old.

    4-10 weeks or longer for medical records older than 3 years.

    I am a 3rd Party

    M. 3rd party (such as Law firm, Insurance company etc.) requesting: Investigation report, Record of patient visit, consultation report or all of the above.

    The organization, using their letterhead, must write a written consent letter, signed by the patient and a witness. Physician at this location are happy to forward any request for medical records once they have received a request and signed consent addressed to them specifically. Request should be mailed to the doctor at:


      Mailing Address:
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6

    M. 3rd party (such as Law firm, Insurance company etc.) requesting: Investigation report, Record of patient visit, consultation report or all of the above.

    The organization, using their letterhead, must write a written consent letter, signed by the patient and a witness. Physician at this location are happy to forward any request for medical records once they have received a request and signed consent addressed to them specifically. Request should be mailed the doctor at:


      Mailing Address:
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6

    M. 3rd party (such as Law firm, Insurance company etc.) requesting: Investigation report, Record of patient visit, consultation report or all of the above.

    The organization, using their letterhead, must write a written consent letter, signed by the patient and a witness. Physician at this location are happy to forward any request for medical records once they have received a request and signed consent addressed to them specifically. Request should be mailed the doctor at:


      Mailing Address:
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6

    M. 3rd party (such as Law firm, Insurance company etc.) requesting: Investigation report, Record of patient visit, consultation report or all of the above.

    The organization, using their letterhead, must write a written consent letter, signed by the patient and a witness. Physician at this location are happy to forward any request for medical records once they have received a request and signed consent addressed to them specifically. Request should be mailed the doctor at:


      Mailing Address:
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6

    I am a family member

    N. Family member in the absence of the patient requesting: Investigation report, record of visit (patient chart), consultation report or all of the above

    The family member, in conjunction with the patient, should fill the Release of medical records form to have the patient medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question. In addition, the family member who is submitting the form must present 2-pieces of valid photo ID that belongs to them to verify identity.

    2. MAIL-IN: Family member can mail-in a completed form, where the signature of the patient has been notarized by a notary or equivalent, along with a copy of 2 pieces of valid photo ID that belongs to the patient. In addition, the family member who is submitting the form must present 2-pieces of valid photo ID that belongs to them to verify identity.

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6

    Processing Time:

    2-4 weeks for medical records that are less than 3 years old.

    4-10 weeks or longer for medical records older than 3 years.

    It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    N. Family member in the absence of the patient requesting: Investigation report, record of visit (patient chart), consultation report or all of the above

    The family member, in conjunction with the patient, should fill the Release of medical records form to have the patient medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question. In addition, the family member who is submitting the form must present 2-pieces of valid photo ID that belongs to them to verify identity.

    2. MAIL-IN: Family member can mail-in a completed form, where the signature of the patient has been notarized by a notary or equivalent, along with a copy of 2 pieces of valid photo ID that belongs to the patient. In addition, the family member who is submitting the form must present 2-pieces of valid photo ID that belongs to them to verify identity.

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6

    Processing Time:

    2-4 weeks for medical records that are less than 3 years old.

    4-10 weeks or longer for medical records older than 3 years.

    It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    N. Family member in the absence of the patient requesting: Investigation report, record of visit (patient chart), consultation report or all of the above

    The family member, in conjunction with the patient, should fill the Release of medical records form to have the patient medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question. In addition, the family member who is submitting the form must present 2-pieces of valid photo ID that belongs to them to verify identity.

    2. MAIL-IN: Family member can mail-in a completed form, where the signature of the patient has been notarized by a notary or equivalent, along with a copy of 2 pieces of valid photo ID that belongs to the patient. In addition, the family member who is submitting the form must present 2-pieces of valid photo ID that belongs to them to verify identity.

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6

    Processing Time:

    2-4 weeks for medical records that are less than 3 years old.

    4-10 weeks or longer for medical records older than 3 years.

    It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    N. Family member in the absence of the patient requesting: Investigation report, record of visit (patient chart), consultation report or all of the above

    The family member, in conjunction with the patient, should fill the Release of medical records form to have the patient medical information mailed to an address of their choosing. The fee associated for this request and payment method can be found on the Release of medical records form. Once the form is filled, it can be submitted in 1 of 2 ways:

    1. IN-PERSON BY THE PATIENT: Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid photo ID that belongs to the patient in question. In addition, the family member who is submitting the form must present 2-pieces of valid photo ID that belongs to them to verify identity.

    2. MAIL-IN: Family member can mail-in a completed form, where the signature of the patient has been notarized by a notary or equivalent, along with a copy of 2 pieces of valid photo ID that belongs to the patient. In addition, the family member who is submitting the form must present 2-pieces of valid photo ID that belongs to them to verify identity.

      Mailing Address:
      Attn: Medical Records Department
      21 Queensway West, Suite #: 110
      Mississauga, ON, L5B 1B6

    Processing Time:

    2-4 weeks for medical records that are less than 3 years old.

    4-10 weeks or longer for medical records older than 3 years.

    It is the patient's responsibility to make sure they allow enough time for processing. These requests cannot be rushed. These medical records will only be sent via mail.

    I am a Parent requesting medical records for patient who is under the age of 18

    O. Parent requesting medical records for patient who is under the age of 18 requesting: Investigation report, record of visit (patient chart), consultation report or all of the above

    The parents of the patient, should fill the Release of medical records to parent (patient under the age of 18) form to have the patient medical information mailed to an address of their choosing. The completed form must be submitted via the following method.

    IN-PERSON BY ONE OR BOTH PARENT(S): Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid ID per parent and 2-pieces of ID that belongs to the patient in question.

    Note: If both parents are not present at the time of form submission, at least one of the IDs that belongs to the parent that is absent must contain parent signature. We require this to verify parent signature on the completed form.




    Processing Time:

    2-4 weeks for medical records that are less than 3 years old.

    4-10 weeks or longer for medical records older than 3 years.

    It is the parent's responsibility to make sure they allow enough time for processing. These requests cannot be rushed and medical records will only be sent via mail.

    O. Parent requesting medical records for patient who is under the age of 18 requesting: Investigation report, record of visit (patient chart), consultation report or all of the above

    The parents of the patient, should fill the Release of medical records to parent (patient under the age of 18) form to have the patient medical information mailed to an address of their choosing. The completed form must be submitted via the following method.

    IN-PERSON BY ONE OR BOTH PARENT(S): Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid ID per parent and 2-pieces of ID that belongs to the patient in question.

    Note: If both parents are not present at the time of form submission, at least one of the IDs that belongs to the parent that is absent must contain parent signature. We require this to verify parent signature on the completed form.




    Processing Time:

    2-4 weeks for medical records that are less than 3 years old.

    4-10 weeks or longer for medical records older than 3 years.

    It is the parent's responsibility to make sure they allow enough time for processing. These requests cannot be rushed and medical records will only be sent via mail.

    O. Parent requesting medical records for patient who is under the age of 18 requesting: Investigation report, record of visit (patient chart), consultation report or all of the above

    The parents of the patient, should fill the Release of medical records to parent (patient under the age of 18) form to have the patient medical information mailed to an address of their choosing. The completed form must be submitted via the following method.

    IN-PERSON BY ONE OR BOTH PARENT(S): Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid ID per parent and 2-pieces of ID that belongs to the patient in question.

    Note: If both parents are not present at the time of form submission, at least one of the IDs that belongs to the parent that is absent must contain parent signature. We require this to verify parent signature on the completed form.




    Processing Time:

    2-4 weeks for medical records that are less than 3 years old.

    4-10 weeks or longer for medical records older than 3 years.

    It is the parent's responsibility to make sure they allow enough time for processing. These requests cannot be rushed and medical records will only be sent via mail.

    O. Parent requesting medical records for patient who is under the age of 18 requesting: Investigation report, record of visit (patient chart), consultation report or all of the above

    The parents of the patient, should fill the Release of medical records to parent (patient under the age of 18) form to have the patient medical information mailed to an address of their choosing. The completed form must be submitted via the following method.

    IN-PERSON BY ONE OR BOTH PARENT(S): Completed form can be submitted in-person at our office between the hours of 9AM-3PM Monday to Friday (excl. Holidays) and will require 2-pieces of valid ID per parent and 2-pieces of ID that belongs to the patient in question.

    Note: If both parents are not present at the time of form submission, at least one of the IDs that belongs to the parent that is absent must contain parent signature. We require this to verify parent signature on the completed form.




    Processing Time:

    2-4 weeks for medical records that are less than 3 years old.

    4-10 weeks or longer for medical records older than 3 years.

    It is the parent's responsibility to make sure they allow enough time for processing. These requests cannot be rushed and medical records will only be sent via mail.

    Special Cases (Custody parent, legal guardian, court order release etc.)

    Documentation requirements for these cases are determined on a case-by-case basis. Please visit our clinic Monday - Friday 9am - 3pm (excl. holidays) to meet with the Medical record Manager to determine what kind of documents are required.

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